Driver installation and Troubleshooting Tips
Note:
1. Driver installation is required, please follow the quick start guide to download and install the latest driver before plug this device to your computer.
2. Regular macOS version updates sometimes affect software compatibility, if you experience any issues using the JCA366, please update your macOS to the latest version, and download and install the latest driver from the j5create support page.
3. The rotation is currently only available on Windows and is not supported on Mac devices
Troubleshooting:
If you experience display compatibility issues, please refer to following recommendations:
a. Download and install the latest driver. Please un-plug this device before driver installation.
b. Please try changing your display resolution settings to 1920 x 1080 resolution
c. Use another HDMI cable for connection (recommended to use a certified HDMI cable within 9.8ft/ 300cm).
d. Please ensure your OS version is Window10/macOS 10.14 or later.