Dear Customers, Hello:
We have been closely monitoring your feedback and deeply regret any unsatisfactory shopping experiences you may have had. Here is a summary of the main issues raised by our customers:
Regarding Returned Products: Please be aware that our pianos are never resold. Returned items are directly destroyed to ensure they are not re-entered into circulation.
Misunderstanding About Piano Color: The color of our pianos in the pictures may appear purple, but this is not their actual color. This discrepancy arises from a special pearlescent powder mixed into the pianos coating, which displays a unique purple hue under certain lighting conditions. We plan to update our main image soon to more accurately reflect the true color and avoid any further misunderstanding.
Unevenness of Piano Keys: The keys of our pianos, currently assembled by hand, might exhibit slight unevenness. We are planning to improve this in our next batch by employing a more precise assembly process. As we distribute through Amazon, there may be some delay in implementing these updates. If the unevenness is a concern, customers are welcome to adjust the keys themselves or opt for a return.
Muffled Sound of Piano Keys: We conduct rigorous quality checks before dispatching our pianos, so muffled sounds in piano keys should not occur. Should this issue arise, we advise adjusting the keys position. If the problem persists, please consider returning the product.
Piano Case Compatibility: Our previous piano cases were standard, off-the-shelf models, not specifically tailored to our pianos. We are currently developing custom cases with enhanced protective features. However, due to our shipping arrangements, it might take some time for these new cases to become available. If the case is a significant factor in your purchase decision, please take this into consideration.
Dohasas Commitment:
Despite some challenges in our journey, we are committed to continuously improving our production and service quality. We aim to provide each customer with a delightful shopping experience and regret any inconvenience caused recently. If you are dissatisfied with our products, we encourage you to communicate with us for a prompt response, or consider a return as a satisfactory solution. We sincerely appreciate your support and understanding.