ACTS 9X5 PROGRAM - Level 2-4 remote technical support for a 12-month excluded). Monday-Friday, 8:00 AM 5:00 PM (Customer local time, Holidays period for deployed products. Available during normal business hours, Product Type: Service Provided Support: Repair Provided Support: New Releases Update Provided Support: Remote Technical Support Service Duration: 1 Year Service Type: Maintenance Product Type: Service Manufacturer Part Number: DVS-MP11X_S4/YR Provided Support: Repair Provided Support: New Releases Update Provided Support: Remote Technical Support Service Description: 9x5 Service Duration: 1 Year Service Name: Service/Support - Renewal Manufacturer: AudioCodes Limited Brand Name: AudioCodes Brand Name: AudioCodes Service Main Type: Maintenance Service Sub Type: Electronic and Physical Service Characteristic: Labor Service Response Time: 30 Day - Repair