-How to Solve Charging Issues
- Clean the charging contact eartips with an alcohol pad to remove dust or earwax that might be affecting charging.
- If it still doesnt work, please con tact us for a free replacement within one year. Or other solutions.
-How to Solve Connection Issues(Reset your earbuds)
- Place the earbuds into the charging case and ensure they are charging.
- Delete the pairing information on the phone.
- Take the earbuds out of the charging case, re-pair with your phone.
- If you want to use it on PC/TV, make sure your computer/TV have a bluetooth driver or a bluetooth receiver.
- When pairing the earbuds with a new device, please check if it is being connected with another paired device , otherwise, you need to disconnect them first, and then pair with the new device.
- If it still doesnt work, please con tact us for a free replacement within one year. Or other solutions.