Q: Cant be recognized on computer or cant play CD/DVD ?
A:1.Ensure it is connected directly into your computer,not connect with USB HUB or extension cord.When you use a desktop computer, plug it in the back of the case USB or Type C port.
2.Plug this DVD drive into Mac OS,after insert a disk inside it,there will be a disc mark showing on the desktop. If no disk inside,cant be recognized on Mac OS.
3.Ensure there is a build-in drive driver software,If you dont have a built-in driver, make sure your computer has an Internet connection and it will automatically update and download the built-in driver. Or try it with another computer.
4.Ensure there is a correct playback software for this external CD drive and with a correct format.
Q: Disk eject automatically ?
A:1.Ensure to place this external DVD drive with a correct way. The black side must to be down,the blank side must to be up.
2.Ensure products are well balanced placed.
Q: The CD doesnt pop up when you touch the button?
A: 1. When the product is reading the DISC, the disc will rotate. Touch the button and the disc will not pop out immediately. This time is about 3 to 5 seconds.
2. If you cant get the CD out in the first way, you can find the DVD-RW drive in the removable disk on my computer. Right click to pop up the option, you can take out the CD.
Q: Cant be compatible well with Mac OS or Windows 10 ?
A:Ensure that there is a build-in drive driver software and a correct playback software for this disk. NOTE: It is important you have a media player such as the free VLC media player installed BEFORE you connect the DVD player. This is not a fault of the player - its because Windows 10 Mac OS doesnt have a default player installed.
Q: Making noisy when playing ?
A:Some of DVDs are thicker than common disks, it is normal phenomenon with a bit noisy. But please ensure disk is placed well and not scratched.
Q: Hard to burn disk ?
A:Blank cd is unformatted, please download a software-NERO, to finish the setting and add the info that you want to burn. Usually, it works well with cd that in format: AVI,WAV, MP3, MP4 etc.