What should I do if the CAUTION light flashes red and blue and my mat doesnt work?

1. Turn off the device and fully charge it.

2. Use a damp towel to clean the surface of the product.

3. Ensure that the product is dry.

4. Place it on a flat, non-metallic surface.

5. Turn on the device again.

Why does my dog sit on the mat without getting an electric shock?

The training mat has a safety feature that stops it from shocking after it has given 5 continuous shocks. If your pet can tolerate the shocks, they may even lay on the mat. In this case, move your pet away and switch the mat to a stronger setting.

Why does the training mat keep beeping?

1. If pets ignore the shock and keep touching the mat, press the power button for a stronger shock.

2. There could be dirt on the surface. Clean it.

Do I need to buy a 9V battery for it? How long will the battery last?

1. The product is rechargeable, you dont need to buy batteries for it.

2. If the mat is at the lowest setting and your pet doesnt go near the mat after being shocked, the battery can last up to 30 days.

My cat has small paws. Is it normal for it to walk over the shock mat without triggering an electric shock?

Thats normal. Please place the shock mat in areas where your cat frequently passes by. The cat will not be so fortunate every time, and it will eventually learn that the mat will shock it. You can then relocate the mat to your preferred location.