X15 Troubleshooting Guide
* How to charge wireless headphones?
Earbuds: place X15 earbuds in the charging case. (keep the charging case needs to be charged.)
Case: Connect the case to a power source with the USB-C cable thats included. (Note: power adapter is not included)
* After working for a period of time, the earbuds or the case wont get charge, or digital display wont light up. or the number displayed is abnormal. What should I do?
Cause: The charging contact points of the earbuds or case are dirty. Or incorrect charging cable used.
Troubleshooting: Please clean them use a cleaning stick dipped in a little alcohol. Or use the included cable to charge the set.
* The volume of the earbuds become lower than before. The sound quality is not good. *
Cause : The grilles or the ear tips are dirty, or the ear tips dont fit well enough.
Troubleshooting: Please clean them use a cleaning stick dipped in a little alcohol. Or try other included ear tips for the best fitting.
* The earbuds cant be connected to my other devices. I just connected to my phone/tablet before. *
Cause: The earbuds can only be connected to one device at the same time.
Troubleshooting: Turn off the Bluetooth on all paired devices first. Then, turn on the Bluetooth on the desired device. Find X15 to connect it.