Change region code (Windows) | [1] Right-click the DVD-RW drive icon [2] Select Properties [3] Open the Hardware tab [4] Select the name of the player, and at the bottom, do Properties [5] Click the DVD Region tab [6] Select the code then press OK |
Change region code (Mac) | [1] Insert the DVD into the DVD drive [2] It will pop up a window and ask you to choose a region that matches the DVD region. If you’re not asked to change your DVD region and the DVD plays, your DVD drive is already set to a compatible DVD region for that DVD. |
If It cant be detected by PC | [1] Please make sure to use the data cable correctly [2] Please try different USB port on your computer and remove the USB hub first [3] For desktop computers, try using the USB port on the back of the host computer [4] You can reach out to us for detailed steps to reinstall the drive, 99% of of similar problems can be solved [5] If the problem is not solved, you don’t need to return the item, just let us know |
If CD/DVD not show up on Mac | [1] Mac OS cannot detect the device unless there is a disc in the player [2]Please remove the hub/adapter and plug the data cable directly into your mac [3] Use the power supply cord together and get extra power from a 5V power adapter or other sources [4] Open up the Finder > Preferences, and make sure "CDs, DVDs, and iPods" has a check mark. Also, "External Disks", and "Hard Disks" are selected [5] If the problem is not solved, let us know, you don’t need to return the item. |
If the tray cant be opened | For Aple Mac computer, to eject a disc, please right-click on the icon on the desktop and select "eject", or choose "File" > "Eject" button. For Windows computer, please press the eject button firmly once, OR press the eject button quickly several times. If the tray still wont open, please reach out to us for a free new one, you wont need to return the old one back to us |
Has no software on Windows PC? | For a Windows computer, you can use Windows media player software to read, burn, or rip CDs and read data DVDs. If you want to play video DVDs, you can search and install the popular free VLC player (Do not download it from the Microsoft App Store). If you want the recommended reading, burning, or ripping software, please feel free to let us know. |
Has no software on Mac PC? | For a Mac computer, you can use the "Apple Music" app (or iTunes) to read and burn CDs, or import music from CDs to your Mac, and use the "Apple DVD Player" app to play video DVDs. You can also use 3rd-party software such as VLC player to read or write your CDs and DVDs. If you want to achieve other purposes on your mac, you can reach out to us at any time to get detailed steps |
Incompatible device | It is a CD and DVD read-write drive that cannot play Blu-ray discs, and is not compatible with TV, car, truck, Android phone/ tablet, Chromebook, iPhone, iPad, projector, and Ubuntu OS. Other similar products are basically incompatible, so it is best to confirm with their sellers before buying to avoid buying the wrong one and wasting time. |
Data cable is too short? | Due to design limitations, the length of the data cable partially hidden on the back of the device may be short, you can use an <3ft extension cord, or choosing other ROOFULL USB CD/DVD drives equipped with longer data cables such as B097D3Z56P or B06X6GQ8F5 |
About DVD format | Just because you have a series of video files doesn’t mean they are compatible with DVDs. In fact, most computer and phone video formats are not compatible. So you need third-party software to convert your file format to one that can be shown on discs. It wont work even if you burn your file onto discs without converting the format. |
Worried about R/W speed? | Featuring USB 3.0, this portable CD/DVD drive for laptop Mac offers up to 5Gbps data transmission speed, ensuring smooth enjoyment of movies and music. Although it has up to 8x DVD read/write speeds and 24x CD speeds, errors often occur when burning at such high processing rates, and simply lowering the speed (such as 4x) appropriately can solve the problem. |
How to get in touch with us? | Amazon does not allow us to insert an email address here, you can find us in your Amazon order information and click "ROOFULL Directly (US)" to find us, or search "ROOFULL" on Google to find our email address. |