Q: Where is the USB receiver?
- The USB receiver can be found on the mouse storage compartment.
- Remove the mouse bottom cover to get it.
Q: Compatibility OS for WM-101, TM209G, TM231
- Compatible with Windows, Mac and Chrome OS with USB-A port PC/ laptop.
- NOTE: Forward and backward buttons do not works in Mac.
Q: Delay when typing / Buttons or keys do not work correctly
- Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
- Move the keyboard closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port.
- Keep other electrical wireless devices away from the USB receiver to avoid interferences.
- Unpair/repair or disconnect/reconnect hardware.
- Upgrade the firmware for your device if available.
- Check if there are any Windows updates running in the background that may cause the delay.
- Try on a different computer.
Q: Mouse isnt working
- Charge the keyboard for 2 hours
- Moving the receiver from one USB port to another
- Moving the receiver to another computer
- Do not use your wireless keyboard on metal surfaces
- Keep other electrical wireless devices away from the USB receiver to avoid interferences. such as:1.Wireless speakers 2.Computer power supplies 3.Monitors 4.Cell phones 5.Garage door openers
Q: Mouse frequently stops working
- Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver
- Move the keyboard closer to the USB receiver
- Move the receiver to a different USB port on your computer